NewBee Machinery is a professional machinery parts manufacturer providing high quality precision bearings, high-quality non-standard transmission components, and intelligent CNC equipment and more.
NewBee Machinery is a professional machinery parts manufacturer providing high quality precision bearings, high-quality non-standard transmission components, and intelligent CNC equipment and more.
Luoyang Newbee Bearing has completed a successful transaction for specialized mining bearings with an Indian client. Below is our detailed case study showing how we systematically addressed challenges from initial inquiry to final payment.
Project Timeline & Key Strategies
March 4: Initial Inquiry & Market Research
Received bearing drawings from Indian client
Immediate actions:
Translated technical drawings (English to Chinese)
Internal consultations:
Production team: Confirmed manufacturability
Engineering: Verified load capacity (350kN dynamic load)
Purchasing: Unable to interpret specs (discontinued external consultation)
Market intelligence gathering:
Contacted 6 bearing manufacturers via Alibaba
Consulted 3 Douyin suppliers
Established market price range: ¥80,000-92,000
March 6: Strategic First Response
Email to client:
"Dear Mr. Sharma,
Apologies for delayed reply as we're handling multiple projects. Preliminary market research shows similar bearings priced $11,000-$12,500. Our engineering team is conducting detailed cost analysis. May we know your target quantity?"
March 7-9: Building Credibility
Delivery time: "We'll make maximum effort for earliest delivery"
Gathered visual materials:
Factory production photos
Bearing testing videos
Quality certification documents (ISO 9001, SGS)
March 10: Client Insight Breakthrough
Chinese representative joined WeChat group
Key intelligence obtained:
Client had consulted 20+ suppliers (Luoyang/Shandong)
Previous supplier quality issues (premature failure at 6 months)
March 15-19: Technical Negotiations
Indian engineer raised:
Material specifications (Demanding DIN 100Cr6 steel)
Lubrication system compatibility
Vibration tolerance levels
Conducted video conference with Technical Director Yuan
Provided:
Material test reports
Field failure analysis of competitor products
March 20-25: Final Negotiation Phase
Addressed challenges:
Price pressure (countered with quality evidence)
Unrelated technical queries (responded patiently)
3D drawing issue:
Created demonstration video within 8 hours
Included real-time Q&A session
March 27: Successful Conclusion
Received full payment via TT
Delivery scheduled for April 15
Key Success Factors
1. Technical Responsiveness
24-hour response to all technical queries
Video evidence to support claims
2. Market Intelligence
Accurate price positioning (final price: ¥86,500)
Understanding client's supplier vetting process
3. Cultural Adaptation
Respect for Indian business protocols
Accommodated multiple time zones
4. Quality Assurance
Provided:
Material certificates
100% testing reports
18-month warranty
Client Testimonial
"Newbee's technical team outperformed European suppliers in response speed and problem-solving. Their 3D demonstration convinced our engineers."
Rajesh Patel, Procurement Manager
About Luoyang Newbee Bearing
Specializing in heavy-duty bearings for mining and construction equipment since 2005. Our products serve 12 countries with ISO-certified manufacturing facilities in Luoyang.
